Refund policy
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 7 days of delivery to arrange a return.
Eligibility
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
- Items that have been installed, spliced, or modified cannot be returned.
How to Return Contact us at [your email] before sending any items back. We'll provide return instructions and a reference number. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrectly supplied.
Refunds Once we receive and inspect the returned item, we'll notify you of the outcome. Approved refunds will be processed within 5–7 business days to your original payment method.
Warranty All products carry the manufacturer's warranty. If you experience a defect covered under warranty, please contact us and we'll assist you in lodging a warranty claim with the supplier. Warranty periods vary by product and manufacturer.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 7 days of delivery and we'll arrange a replacement or full refund at no cost to you.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cloudsmokers@hotmail.com.